Everest Group names Genpact a leader in banking operations


The assessment cites Genpact’s comprehensive solutions focused on technology, analytical capabilities and in-depth industry expertise as key to its success in transforming customer banking operations.

NEW YORK, 20 December 2021 / PRNewswire / – Everest Group, a leading research firm, has appointed Genpact (NYSE: G), a Global Professional Services Company Focused on Digital Transformation, a Leader in its Banking Operations – PEAK Matrix Services® Review 2022.

New Genpact logo – September 2017 (PRNewsfoto / Genpact)

With the continued disruption of the banking industry from the pandemic, many financial institutions are focusing on how to become future-ready, nimble and resilient to deal with volume fluctuations and staff shortages. These institutions are now actively seeking solutions that integrate robotic process automation, artificial intelligence, advanced analytics and machine learning to transform their operations. FinTechs have also become a key element in the search for transformative solutions, particularly in the areas of financial crime and compliance management and advice.

As a result, Everest Group recognizes the need for vendors offering Business Process as a Service (BPaaS) based transformation solutions, combined with industry expertise and a consultancy-driven approach. In addition, Everest also emphasizes that leading digital transformation companies should increase their capabilities by actively leveraging partnership ecosystems and engaging in strategic acquisitions to accelerate the time to market of their offerings.

The Everest – Services Group Banking PEAK Matrix is ​​a proprietary framework used to assess market impact as well as the overall vision and capabilities of banking service providers. The report assessed 31 companies in areas such as market adoption, portfolio composition, value delivered, vision and strategy, scope of services offered, innovation and investments, and footprint. of delivery.

“Banks are walking a tightrope in trying to balance regulatory compliance, costs and operational efficiency against a backdrop of intensifying competition from non-banks and shifting consumer preferences,” said Manu Aggarwal, Partner, Everest Group. “Genpact, with its global client portfolio and operational expertise in the retail and commercial banking segments, coupled with continued investments to improve its client-centric solutions, technology and risk offerings, is well equipped to enable its customers to prepare for the future. This is why he was recognized as one of the leaders in the evaluation of the PEAK Matrix of Everest Group 2022 banking operations. “

The report highlights Genpact’s high concentration in areas such as customer experience transformation acquisitions of Something Digital and Rightpoint as well as strength in financial crime risk management and compliance space supported by riskCanvas.

“The pandemic has accelerated the need to digitize financial services. Financial institutions are looking to partner with service providers who can provide strategic support in the form of proactive advice on industry best practices, customer experience design and more effective transformation models, ”said BK Kalra, Global Head of Banking and Capital Markets, Genpact. “Our consulting, data and digital capabilities, our partner ecosystem, our deep analytical and operational expertise, which enable real-time referrals, position us well to transform and digitize front-to-back banking.”

Genpact has positioned itself as a leader in this important assessment for four consecutive years.

For more information, discover Genpactretail banking, commercial bank, and financial crime risk management capabilities and read the customized version of the Everest Group Report.

About Genpact

Genpact (NYSE: G) is a global professional services company driving business transformation. Guided by our goal – the relentless pursuit of a world that works better for people – we drive digital innovation and smart digitally enabled operations for our customers. Guided by our experience reinventing and executing thousands of processes for hundreds of clients, many of whom are Global Fortune 500 companies, we are driving real-world transformation at scale. We think with design, dream digitally, and solve problems with data and analytics. By combining our expertise in end-to-end operations and our AI-powered platform, Genpact Cora, we focus on the details – all 100,000+ of us. From New York at New Delhi, and over 30 countries in between, we connect every point, reinvent every process and reinvent the way businesses operate. We know that reinventing every step from start to finish creates better business results. Either way, we’ll be there with you – accelerating digital transformation to create bold, lasting results – because transformation happens here. Get to know us on Genpact.com and on LinkedIn, Twitter, Youtube, and Facebook.



Sarah joyce
+1 (626) 379-9829
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