Survey says 95% of bank employees prefer managing their schedule with a mobile app


LINCOLNSHIRE, Ill.–(BUSINESS WIRE)–Zebra Technologies Corporation, a frontline innovator with solutions and partners that deliver a performance advantage, today announced the results of its third annual International Bank Branch Employee Survey. The results indicate that almost 80% of banks are operating without a software solution to facilitate task management and employee scheduling, resulting in inaccurate branch staff scheduling, less time to focus on customer experience as well as security and compliance risks.

With bank branch closures on the rise and labor pools shrinking, planning has become even more important to boosting employee job satisfaction. One in three respondents said current planning processes make them less satisfied, and 20% of respondents have even considered quitting their job due to planning issues.

Only 38% said they were able to request shift trades from their mobile devices in an industry moving to mobile platforms first, thanks in large part to the convenience expected from the rise of the on-demand economy. Ninety-five percent of respondents prefer a mobile app to manage their schedules, shift swaps and schedule preferences – that’s an increase of nearly ten points from 2021. Additionally, 95% said greater flexibility and control over their schedule would make them more likely to stay with their current employer.

Speaking of time, the majority of bank branch field managers report spending between nine and 10 hours a week helping with the schedule, and 60% still rely on internal or manual planning processes. Unfortunately, 84% of respondents said that forecasts are only occasionally accurate in predicting customer volume, and 55% do not have customer appointments fully integrated into their forecasts, which can lead to delays. longer waits and unprepared staff. The mobile-first, AI-powered forecasting platform Reflexis for the Bank helps banks ensure the right people are in the right place, guided to the right activities at the right time to reduce costs, improve execution and increase revenue.

“More than three in four banks (78%) do not have a software solution to help with job management and employee scheduling,” said Brian Wallace, general manager of banking services, Zebra Technologies. “By using intelligent software to digitize key processes in their operations, banks can increase the efficiency of their workflows, reduce costs, risks and errors, and allow their employees to have more time to establish essential relationships with their customers.”

the survey also highlighted pain points for branch managers related to risk and compliance. Sharing of customer information through unauthorized channels increased 10% over last year, with 61% of bank employees sharing personally identifiable customer information outside of bank-approved communication channels. In addition, 40% of employees said they use unauthorized communication tools such as WhatsApp, Facebook Messenger and texting to collaborate with colleagues, which poses a serious risk to compliance and information security, resulting in a leak. data potential.

“Nearly nine in ten respondents (87%) say their overall job satisfaction would improve if the time spent on non-client-related administrative activities was reduced,” Wallace added. “With the right workforce management software and system, branch managers can streamline and digitize their processes to focus their teams on deepening customer relationships.”


  • Results from Zebra Reflexis’ third annual survey of international bank branch employees show that nearly 80% of banks operate without a software solution to help with both job management and employee scheduling.

  • Ninety-five percent of respondents prefer a mobile app to manage their schedules, shift trades and scheduling preferences – an increase of nearly ten points from 2021.

  • Deploying the right technology can improve accurate branch staff scheduling, increase time spent on customer experience, and reduce security and compliance risks.

  • zebra Reflexis for the Bank empowers teams to drive value by simplifying communications, improving execution, and aligning workforce with demand through AI-powered forecasting.


The third annual survey of international bank branch employees was conducted in February 2022 by third-party research firm Momentive. It includes feedback from more than 1,300 bank branch employees in 10 countries, including the United States, United Kingdom, Canada, Mexico, France, Germany, Spain, Poland, Italy and the Netherlands. To learn more, Click here.


Zebra (NASDAQ: ZBRA) enables organizations to thrive in the on-demand economy by making every frontline worker and edge asset visible, connected, and fully optimized. With an ecosystem of more than 10,000 partners in more than 100 countries, Zebra serves customers of all sizes – including 94% of the Fortune 100 – with an award-winning portfolio of hardware, software, services and solutions that digitize and automate workflow. Supply chains are more dynamic, customers and patients are better served, and workers are more engaged when they use Zebra innovations that help them sense, analyze, and act in real time. Zebra recently expanded its industrial automation portfolio with its acquisition of Fetch Robotics and increased its machine vision and AI software capabilities with the acquisitions of Adaptive Vision and Zebra is #25 on Newsweek’s inaugural list of America’s most loved workplaces and #79 on Forbes’ list of America’s Top 500 Midsize Employers. Learn more about or register for news alerts. Follow Zebra Your advantage Blog, LinkedIn, Twitter and Facebookand check out our Story Hub: zebra outlook.


Reflexis (now part of Zebra Technologies) is the leading provider of intelligent workforce management communication and execution solutions for multi-site organizations in the retail, foodservice, hotels and banking. The Reflexis smart work platform is used by our customers around the world to simplify execution, improve communication and optimize work decisions. Today, more than 275 leaders in retail, food service, hospitality and banking rely on Reflexis to measurably improve customer engagement as well as employee productivity and retention. For more information, please visit Follow Reflexis on LinkedIn | Blog | Twitter | Youtube.

ZEBRA and the stylized zebra head are trademarks of Zebra Technologies Corp., registered in many jurisdictions around the world. All other trademarks are the property of their respective owners. ©2022 Zebra Technologies Corp. and/or its subsidiaries.


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