Synechron Inc., a leading digital transformation consultancy focused exclusively on the financial services industry, and Kasisto, the creators of KAI, the leading digital experience platform for the financial services industry, have teamed up to provide superior, forward-looking customer engagement solutions for financial institutions around the world.
Key Synechron banking, asset management and insurance customers will have access to KAI and Kasisto’s next-generation intelligent digital assistant solution, Enlighten. Using each user’s financial and engagement history, reinforced by in-depth behavioral insights, Kasisto’s Enlighten assembles a complete financial picture for each individual customer. He can then proactively engage with the customer via human-like conversations via voice, text and touch modalities, provide hyper-personalized suggestions for next best action, and guide users through their individual financial journey.
This important partnership will bring together the industry-leading, proven conversational AI capabilities powered by KAI and the next generation of cognitive customer engagement; Enlighten by Kasisto, with Synechron’s years of experience in digital transformation strategy and implementation, enabling leading organizations to deliver a humanized, world-class digital transformation experience to banking industry institutions and financial.
âFinancial services companies have found that customers increasingly demand immediate answers and advice on digital channels. In addition, within banking and financial services companies, complexity and precision are important. An advanced AI-powered intelligent engagement platform that already recognizes the full customer profile and history of the customer can add great value to both customers and provide opportunities to attract and retain customers. The ability to provide a comprehensive financial services taxonomy, as well as enterprise-wide integration, is key to success. “Said Sandeep Kumar, Managing Director and Head of the InvestTech Accelerator Program at Synechron,” We are delighted to partner with Kasisto to continue innovating their conversational AI solution which will dramatically improve the customer experience and deepen relationships, while strengthening brand loyalty with suppliers. “
Zor Gorelov, CEO and Co-Founder of Kasisto, said: âOur smart digital assistants usher in the new era of cognitive client engagement in the financial services industry. Enlighten by Kasisto delivers previously unimaginable levels of digital engagement, based on deep contextual insights and individual customer preferences. Make digital assistants the preferred channel for customer engagement. He added, âWe are delighted to be working with Synechron to provide a solution to their clients and to the current and anticipated engagement challenges of the financial services industry.
Synechron’s partnership with Kasisto will result in superior, forward-looking customer engagement solutions that are highly beneficial and profitable for a wide range of financial services companies. These solutions enable and help financial institutions to rethink and reinvent their contact center strategies through the use of digital self-service tools, such as smart digital assistants. Synechron will offer these customer engagement solutions to existing and new customers in a broad global arena