Understand the practices and results of human resources in franchised businesses

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Franchise businesses are a vital and growing part of the US economy, accounting for nearly 800,000 establishments, 9 million jobs and $ 800 billion in annual production. The importance of franchising is particularly evident in the hotel industry. Hospitality and restaurant businesses often use franchising to grow faster than would be possible with business ownership alone.

Franchise businesses are a vital and growing part of the US economy, accounting for nearly 800,000 establishments, 9 million jobs and $ 800 billion in annual production. The importance of franchising is particularly evident in the hotel industry. Hospitality and restaurant businesses often use franchising to grow faster than would be possible with business ownership alone.

Today, the catering and hotel industry represent 65% of employment in franchised companies. However, very little is known about human resource management in franchising. This is remarkable because a large body of empirical research has shown that investments in human resources (HR) practices such as employee selection, training, compensation, internal promotions and employee discretion improve organizational performance, including outcomes such as turnover, sales and customers. Satisfaction.

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